The Patient Advocate Office at Ventura County Medical Center (VCMC) and Santa Paula Hospital is available to assist patients, family members, and friends with any non-medical question or concern relating to their outpatient visit or hospital stay. At VCMC and Santa Paula Hospital, we work as a team to ensure that every visit meets your expectations, and that your visit is as pleasant and comfortable as possible.

Complaints & Grievances

The Patient Advocate office is ready to listen to your concerns. Our staff is trained to assist you. Please feel free to ask for the department manager/supervisor to address your concerns. You may also contact our Patient Advocate office directly by calling (805) 652-6691 or by sending an email to HospitalComplaints@ventura.org.

Complaints may also be directed to:

State of California
Department of Public Health
Licensing and Certification
Ventura District Office
1889 North Rice Avenue, Suite 200
Oxnard, CA 93030

Phone: (805) 604-2926
Toll Free: (800) 547-8267
Fax: (805) 604-2997

Office of Quality and Patient Safety The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Fax: (630) 792-5636
Email: patientsafetyreport@jointcommission.org
Or Online Submission: https://apps.jointcommission.org/QMSInternet/IncidentEntry.aspx

Medical Board of California
(800) 633-2322
www.mbc.ca.gov

Patients’ Rights Advocate
Ventura County Behavioral Health
300 North Hillmont Ave. Ventura, CA 93003
(805) 477-5731